Privacy Policy

This Privacy Policy explains how Doli AI (“we”, “us”, or “our”) collects, uses, shares, and protects information when you use our website, mobile app, and related services (collectively, the “Service”). By creating an account or otherwise using the Service, you agree to the practices described in this policy.

We collect the following categories of information:

• Account information — name, email address, password (stored in hashed form), and profile details such as your chosen instrument or skill level.
• Usage data — lessons completed, practice activity, chat interactions with our AI instructors, and other in-app engagement used to personalize your learning path.
• Audio input — where features such as the tuner or pitch detection are used, audio is processed locally in your browser or device to analyze pitch and is not stored unless you explicitly save a recording.
• Payment information — if you subscribe to a paid plan, billing details are collected and processed by our third-party payment processor. We do not store full payment card numbers on our own servers.
• Technical data — device type, browser, IP address, and log data collected automatically for security and reliability purposes.

• To provide, operate, and personalize the Service, including AI-generated lessons and feedback.
• To process subscriptions, payments, and manage your account.
• To communicate with you about your account, updates, or support requests.
• To monitor, maintain, and improve the security and performance of the Service.
• To comply with legal obligations.

Certain features, such as chat-based instruction and lesson generation, rely on third-party AI providers to process your requests and generate responses. We share only the information necessary for these providers to deliver the requested feature. We also rely on third-party providers for infrastructure such as hosting, data storage, and payment processing. These providers are contractually required to handle your data in accordance with applicable data protection laws.

We use industry-standard technical and organizational measures — including encryption in transit, access controls, and secure hosting — to protect your information against unauthorized access, alteration, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though disabling them may affect certain features of the Service.

• Paid plans and their pricing are described on our Pricing page and at checkout, and may change from time to time with notice.
• Subscriptions renew automatically at the end of each billing cycle unless cancelled beforehand through your account settings.
• You may cancel your subscription at any time; cancellation stops future billing but does not automatically refund the current billing period unless required by applicable law.
• Where a refund is approved — whether due to a billing error, legal requirement, or at our discretion — it is issued to your original payment method. Refunds are processed promptly on our end, though the time it takes for funds to appear in your account depends on your bank or payment provider and is outside of our control.
• To request a refund or dispute a charge, please contact us using the details below.

We do not sell your personal information. We share information only with service providers who help us operate the Service (such as hosting, payment processing, and AI providers), when required by law, or when necessary to protect the rights, safety, and security of Doli AI, our users, or the public.

Depending on your location, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing. You can manage most account information directly in your account settings, or contact us to exercise these rights.

The Service is not directed to children under the age of majority in their jurisdiction without the involvement of a parent or guardian. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can address it.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by other reasonable means before the changes take effect. Your continued use of the Service after an update constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy, your data, or a billing/refund request, please contact us at support@doliai.com.